Last updated: 1 July 2026
This Privacy Policy sets out how Hydrosox Ltd (“we”, “us”, “our”) collects, uses, discloses, and protects personal data when you access our website, place an order, or interact with our services. We are committed to ensuring that your personal data is processed in accordance with the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018.
For the purposes of applicable data protection law, Hydrosox Ltd acts as the data controller in relation to the personal data processed through this website.
Changes to This Privacy Policy
We may update this Privacy Policy from time to time in order to reflect changes in legal, regulatory, operational, or commercial requirements. Any updates will be published on this page, and the revised version will be effective from the date of publication. Where required by law, we will take additional steps to notify you of significant changes.
We encourage you to review this Privacy Policy periodically to remain informed about how your data is handled.
Information We Collect
We collect personal data when you interact with our website, place an order, contact us, or otherwise engage with our services. The types of personal data collected depend on the nature of your interaction with us.
This may include identity information such as your name, contact information including your email address, telephone number, and billing or delivery address, as well as transactional information relating to purchases you make. We may also collect communication data where you contact our customer service team.
Where payments are made, financial information is processed by secure third-party payment providers. We do not store full payment card details on our systems.
In addition, we collect technical and usage data automatically when you use our website. This may include your IP address, device information, browser type and version, operating system, referral source, pages viewed, time spent on pages, and interaction behaviour. This data is collected using cookies and similar tracking technologies.
We may also receive information about you from third parties, including payment processors, delivery partners, analytics providers, and advertising platforms.
How We Use Your Information
We use your personal data for the purpose of operating our business and providing services to you. This includes processing and fulfilling orders, managing payments, arranging delivery, handling returns and refunds, and providing customer support.
We also use personal data to maintain and improve the functionality of our website, monitor performance, analyse customer behaviour, enhance user experience, and ensure the security and integrity of our systems. Additionally, data may be used for fraud prevention, risk monitoring, and compliance with legal and regulatory obligations.
Where you have provided consent, we may use your data to send you marketing communications relating to our products, services, promotions, or updates. You may withdraw consent at any time.
Lawful Basis for Processing
We process personal data under the following lawful bases as defined by UK GDPR:
Processing is necessary for the performance of a contract where we need to fulfil an order or provide goods or services to you. We also process personal data where it is necessary for compliance with legal obligations, including tax, accounting, and regulatory requirements.
In addition, we process personal data based on our legitimate interests in operating, improving, securing, and developing our business, provided that such interests are not overridden by your fundamental rights and freedoms. Where required, we rely on your consent, particularly in relation to direct marketing and non-essential cookies.
Cookies and Tracking Technologies
Our website uses cookies and similar technologies to ensure proper functionality, enhance performance, and analyse usage patterns. Cookies allow us to recognise returning users, maintain session data, and improve website functionality.
Some cookies are strictly necessary for the operation of the website, while others are used for analytical and marketing purposes. Non-essential cookies are only used where explicit consent has been provided.
You may manage or disable cookies at any time through your browser settings. However, disabling cookies may affect certain features or functionality of the website.
We do not control third-party cookies once they are deployed by external service providers, and their use is governed by the privacy policies of those third parties.
Disclosure of Personal Data
We do not sell personal data.
We may share personal data with third-party service providers where necessary for the operation of our business and the fulfilment of contractual obligations. These may include payment processors, logistics and delivery companies, IT service providers, cloud hosting providers, analytics services, fraud prevention providers, and marketing platforms.
All third parties are contractually required to process personal data securely, lawfully, and only for the purposes for which it was disclosed.
We may also disclose personal data where required by law, regulation, legal proceedings, or governmental authorities, or where such disclosure is necessary to protect our legal rights, prevent fraud, or enforce our terms.
International Transfers
Where personal data is transferred outside the United Kingdom, we ensure that appropriate safeguards are in place to protect such data. These may include adequacy regulations, the UK International Data Transfer Agreement (IDTA), or standard contractual clauses approved by the relevant authorities.
We take reasonable steps to ensure that any international transfer complies with applicable data protection law.
Data Retention
We retain personal data only for as long as is necessary for the purposes for which it was collected. This includes fulfilling contractual obligations, complying with legal, tax, and accounting requirements, resolving disputes, and enforcing agreements.
Retention periods may vary depending on the nature of the data and applicable legal obligations. When personal data is no longer required, it is securely deleted or irreversibly anonymised.
Data Security
We implement appropriate technical and organisational measures designed to protect personal data against accidental loss, unauthorised access, misuse, alteration, or disclosure.
While we take all reasonable steps to protect your personal data, no system of transmission over the internet or electronic storage is completely secure, and we cannot guarantee absolute security of your data.
Your Rights
Under UK data protection law, you may have the right to access personal data we hold about you, request correction of inaccurate data, request deletion of your personal data, restrict or object to processing, request data portability, and withdraw consent where processing is based on consent.
We may refuse or restrict requests where permitted by law, including where compliance would adversely affect the rights of others or where we are legally required to retain certain data.
To exercise any of these rights, you may contact us at info@hydrosox.com. We may require verification of identity before responding to any request.
You also have the right to lodge a complaint with the Information Commissioner’s Office (ICO) if you are not satisfied with how your data is handled.
Third Party Websites
Our website may contain links to third-party websites. We are not responsible for the privacy practices, content, or policies of external websites and recommend that you review their privacy policies before providing any personal data.
Children’s Data
Our services are not intended for individuals under the age of 16, and we do not knowingly collect personal data from children. If we become aware that such data has been collected, we will take reasonable steps to delete it without undue delay.
Contact Information
If you have any questions about this Privacy Policy or how your personal data is handled, you may contact us at:
Hydrosox Ltd
info@hydrosox.com
