Questions
Common questions
Straight answers, in six groups. If one of these contradicts a product page, the product page is the one that’s wrong — tell us and we’ll fix it.
Jump to
Six groups.
Each one is a section further down this page.
- The socksHow they are built, and what they will and will not do. The full make-up is on the technology page.
- Wudu and masahThe conditions and the rulings are on the masah page. These are the everyday questions.
- Sizing and fitThe size chart itself is on the size guide.
- Washing and looking after themFull instructions are on the care page.
- Delivery and returnsThe binding terms are in the shipping and refund policies.
- The companyWho we are, and how to reach a person. More is on the about page.
The socks
Answered with the same facts as the rest of this page. If one of them contradicts something above, the answer above is the one that is wrong.
Something not here? Phone or email us
Can water get in over the top?
Yes. A sock is open at the top, so water deeper than the sock will go in, exactly as it would with any sock. No waterproof sock behaves differently, and anyone implying otherwise is overstating.
Will they start to smell?
No more than any sock, as long as you wash them and let them air dry between wears rather than leaving them damp in a bag. A waterproof layer doesn’t cause odour. A wet sock left in a boot overnight does.
Do they stretch out over time?
They loosen a little with wear, as knitted socks do. The shaped fit holds longer than a standard sock because it’s built into the knit rather than added on — and it’s also the property that matters for masah.
Can I wear them around the house without shoes?
You can, but the outer knit is the wear surface, and walking on hard floors abrades it far faster than a boot does. It’s the quickest way to shorten their life.
Are they any good in hot weather?
Less so. They keep water out just as well, but in warm air your foot produces sweat faster than the waterproof layer can move it. In a British summer downpour a thin sock is often the better call.
Do you make children’s sizes?
Not below UK 3, which is where our smallest size starts. It fits older children but not younger ones, and we’d rather say so than sell you something that won’t fit.
Two decisions and a quantity. No account needed.
Wudu and masah
The conditions and the rulings are on the masah page. These are the everyday questions.
Something not here? Phone or email us
Can I wear them for Hajj or Umrah?
A lot of people buy them for pilgrimage, where facilities are shared and there’s nowhere to dry anything. On the separate question of footwear restrictions in ihram, ask a scholar — that isn’t a question we should be answering.
Can children use them for wudu?
Our sizes start at UK 3, so they fit older children. On whether and from what age masah applies for a child, ask a scholar rather than a sock company.
Are they suitable for use at the mosque?
There’s no reason they wouldn’t be. The practical reason people buy them is for the places where wudu is harder — offices, sites, airports, universities — rather than a mosque with proper facilities.
Do you sell a separate wudu version?
No. It’s the same sock, the same waterproof layer and the same build whichever page you buy it from, at the same price. There’s no wudu edition and no wudu premium.
What happens if water gets inside them during wudu?
This is covered in the sources and it’s a point we’ve deliberately not paraphrased, because getting it approximately right would be worse than not answering.
Who has reviewed these socks?
Shaykh Mufti Saiful Islam of the JKN Institute in Bradford, and Mufti Amjad Mohammed of Dār al-ʿUlūm al-Zaytuniyya, also in Bradford.
Two decisions and a quantity. No account needed.
How do I measure my foot?
Stand on a sheet of paper with your heel against a wall, mark where your longest toe ends, and measure from the wall to the mark. That measurement in centimetres is what our sizes are set by, and it’s far more reliable than your shoe size.
What if I’m bigger than UK 14?
We don’t currently make anything above XL, which covers UK 12 to 14. We’d rather tell you plainly than sell you a pair that won’t fit.
Do they fit wide feet?
They’re a close, stretchy fit rather than a loose one. If you normally need a wide fitting in shoes, take the bigger size — a sock that grips across the width is uncomfortable over a full day and hard on the waterproof layer.
Will they slip down?
They’re shaped to stay in place through a normal day rather than working loose. If a pair does slip, it’s usually a size too big, which is worth checking against the foot-length measurements.
Can I wear another sock underneath?
You can, but there’s usually no need — the inner knit is designed to sit against your skin. Adding a liner adds bulk, which matters most in cycling shoes and safety boots where there’s least room.
Two decisions and a quantity. No account needed.
Washing and looking after them
Full instructions are on the care page.
Something not here? Phone or email us
How do I dry them quickly?
You can’t, safely. Turn them inside out and air dry them at room temperature with air moving around them. Never on a radiator and never in a tumble dryer — direct heat is the most common way a waterproof sock dies.
Can I wash them with the rest of my washing?
Yes, on a cool cycle, as long as there’s no fabric softener in the load and nothing abrasive like zips or Velcro. Softener causes more problems than temperature does.
What detergent should I use?
An ordinary liquid detergent is fine. Avoid anything sold as a softening or conditioning detergent, and avoid biological powder left undissolved against the fabric.
How do I get mud off them?
Rinse under a cold tap first to get the grit out, then wash cool. Grit left in the knit rubs against the waterproof layer from the inside, which does more damage than the mud does.
Are they still waterproof once there’s a hole in them?
No, and it can’t be repaired. The waterproof layer is a continuous barrier — once it’s pierced by a toenail, a thorn or a stone, water goes through and no spray or treatment brings it back.
Two decisions and a quantity. No account needed.
Delivery and returns
Answered with the same facts as the rest of this page. If one of them contradicts something above, the answer above is the one that is wrong.
Something not here? Phone or email us
Where do you deliver to?
The United Kingdom, from our UK warehouse. Delivery is free on two pairs or more. On a single pair there’s a charge, and you’ll see the full total before anything goes in your basket.
Do you deliver outside the UK?
This is still being confirmed, and we won’t promise a service we can’t yet support. If you’re outside the UK, email us and we’ll tell you honestly where things stand.
Can I return them if I’ve worn them?
Returns are for unworn socks in the original packaging. You can try a pair on to check the size, the same as you would in a shop. If a pair is faulty that’s a different matter, and whether you’ve worn them makes no difference.
What if my order doesn’t arrive?
Email or phone us with your order number and we’ll chase it with the carrier. Until the parcel reaches you, getting it there is our responsibility.
Can I change or cancel an order?
If it hasn’t been dispatched, yes — email or phone straight away. After dispatch it becomes a return, and you have fourteen days from the day it arrives to tell us you’re cancelling.
Do you do exchanges?
If the size is wrong, the simplest route is to return the unworn pair and order the right one. Get in touch before sending anything back and we’ll tell you exactly what to do.
Two decisions and a quantity. No account needed.
The company
Answered with the same facts as the rest of this page. If one of them contradicts something above, the answer above is the one that is wrong.
Something not here? Phone or email us
Where are HydroSox made?
We have not published a country of manufacture yet, and we are not going to print one we have not confirmed with the manufacturer. It is a fair question, it will be answered here plainly when we can evidence it, and in the meantime what we can say is that HydroSox is a UK registered company shipping from a UK warehouse.
Do you sell to shops, or wholesale?
Yes. There’s no public trade pricing and no automated tiering — tell us what you sell and to whom on the trade page, and we’ll reply with terms that fit.
How can I pay?
Visa, Mastercard, American Express, Apple Pay, Google Pay and Shop Pay. Checkout is guest by default, so you don’t need an account. We never see or store your full card details.
Is there a shop I can visit?
No, we’re online only, from a UK warehouse. Our registered address and phone number are on every page rather than behind a contact form, so there’s always a person to reach.
Two decisions and a quantity. No account needed.
Still have a question
Ask a person.
The phone number and email are published on every page of this site, not held behind a contact form.