Returns and refunds
Fourteen days, no reason needed.
Your statutory rights are the floor here, not the ceiling. Nothing on this page reduces them.
No reason needed means what it says. For fourteen days after the parcel arrives you can change your mind without explaining why — you do not have to tell us the socks did not fit, or did not suit you, or anything at all, and we will not ask. What we do check is their condition: they come back unworn and complete, and every pair is inspected when it reaches us.
The problem
Changing your mind
Tell us within 14 days
Fourteen days from the day the parcel arrives. Email or phone us — a clear statement that you are cancelling is enough, there is no form to find.
Send them back within 14 more
Unworn, in the original packaging, with any seal intact. You may inspect them as you would in a shop.
Checked on arrival
Our safety and compliance team goes through every pair that comes back. They make the final decision on whether a return is viable for a refund.
Refunded to the card you paid with
The price of the socks. Once a refund has been accepted it can take up to 30 days to reach your account.
The problem
If something is actually wrong with them
Within 30 days, reject and get a full refund
Under the Consumer Rights Act 2015 goods must be of satisfactory quality, fit for purpose and as described.
After 30 days, repair or replacement
And a refund or price reduction if that does not resolve it. We do not charge for returning faulty goods.
The problem
What is not covered
Normal wear is not a fault
A membrane ends through abrasion, heat and clogged pores. That is wear, not a defect.
Washing against the care instructions
Fabric softener, bleach, a hot wash or a tumble dryer will end a membrane early. The care page explains why.
The formal version
The refund policy is the binding text.
Who pays return postage and the return address are stated there.